Frequently Asked Questions
- Who can register with NRVCS Rides?
- Only current New River Valley Community Service employees with and acceptable driving record are allowed to register and use vehicles.
- Individuals must have successfully completed defensive driving and pre-trip inspection training.
- How do I register?
- Registration takes place online on our website or via our mobile application.
- Mobile application can be downloaded on agency or personal cell phone.
- You will need:
- A photo of your current driver’s license
- A selfie
- Your employee email, ID number, and RU number
- Where can I find NRVCS Vehicles?
- Vehicles available for use are indicated on the map when you open your NRVCS Rides application. The map will show defined areas where you can rent and park vehicles.
- Reserving a Vehicle
- Vehicle can be reserved on-demand or scheduled ahead of time.
- Please cancel your trip or reservation if you are not going to use the vehicle.
- Starting a trip
- Unlock car with app
- Remove key from glovebox
- Perform your pretrip inspection
- Start your drive
- Ending my trip?
- All trips should be ended in the app when you return to your original designated parking area.
- Fuel the vehicle if it has less than ½ a tank of fuel.
- If you are traveling between sites, you can keep your reservation going until you return to your original location.
- Please check out of agency vehicles when they are not in use so that others have access.
- Remove all belongings and remove any trash at the end of each trip.
- Complete required post trip in app.
- Use of NRVCS vehicle?
- Vehicles shall only be used in the performance of agency business.
- Vehicles will be shared with all agency employees in need of a vehicle for official agency business.
- All vehicles must be returned to approved parking locations at the end of each day. Only staff who are on currently on-call or have approval from their director and transportation staff are allowed to take and park vehicles at their home.
- What if I am involved in an accident?
- If there are injuries or imminent danger – call 911
- Staff must call 540-831-4020 (24 Hours/365 Days) in the event of an accident or collision.
- All accidents must have police reports filed